Delivery, Shipping & Returns

Parcelforce Worldwide is a leading courier and logistics service provider in the UK, part of the Royal Mail Group. It specializes in delivering parcels domestically and internationally.

• Delivery is Monday to Saturday
• Note: Subject to placing your order before specific cut-off times. Details available in checkout.

Overview

At Bougee, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your item(s), we are here to help. Please review our returns policy below to ensure a smooth return process.

Eligibility for Returns

• Timeframe: Items must be returned within 14 days from the date of purchase.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.
• Non-Returnable Items: Certain items, such as underwear, swimwear, and clearance items, are not eligible for return due to hygiene reasons and final sale conditions.

Return Process

1. Initiate Return: Contact our customer service team at hello@bougee.co.uk to initiate the return process. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Prepare Your Return: Pack the item(s) securely in the original packaging, if possible. Include the return form and proof of purchase.
3. Shipping: You will receive a return shipping label via email. Attach the return label to your package and drop it off at the nearest shipping facility.

Refunds

• Processing Time: Once we receive your returned item(s), we will inspect them and notify you of the status of your refund. This process typically takes 5-7 business days.
• Method of Refund: Refunds will be processed to the original method of payment. Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your payment provider.
• Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.

Exchanges

• If you wish to exchange an item for a different size or color, please return the original item following the return process and place a new order for the desired item.

Damaged or Defective Items

• If you receive an item that is damaged or defective, please contact our customer service team immediately at hello@bougee.co.uk. We will arrange for a replacement or refund as quickly as possible.

International Returns

• International customers are responsible for return shipping costs. Please contact our customer service team for further instructions and return shipping details.

Contact Us

• If you have any questions or concerns regarding our returns policy, please contact our customer service team at hello@bougee.co.uk. We are here to assist you.

Policy Updates

• Bougee reserves the right to modify this returns policy at any time. Changes will be effective immediately upon posting to our website.

Thank you for shopping with Bougee. We appreciate your business and strive to provide you with the best service possible.